brad
Ex Member
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Corey, Corey, COREY, No I did not call Devon. I sent her email, which she quickly responded to and said that Ziggy would be sending it out by Friday. This is good. But you miss my point.
Look, I know a ~$100 sale is small potatoes and goes to the bottom of the priority queue. But I shouldn't have to initiate communication to either 1) get status or 2) get the ball rolling. And if Decware had hundreds of orders in the pipe and every customer did this, they'd be handling phone calls and emails all day long with little time to do anything else. Who knows, maybe that's what's going on.
I've heard of other intances of delays, lost orders, etc., from Decware, though to be fair probably low in numbers compared to the amount of orders they take. I'm not trying to unduely hammer Steve/Devon for this. I know it's not easy and there will always be instances of miscommunication, lost or delayed orders, etc. I personally like Steve allot - from what I know of him through various phone conversations. And I absolutely LOVE the various Decware products I've owned. At present my system is almost entirely Decware products, save my Sony SACD player. I just think their order process is less than perfect and could use some improvements. Is that such a HUGE criticism? Am I a "meany" for pointing it out?
By voicing this in a public formum, maybe I am doing harm to Steve's business. I sincerely hope not, and I doubt it. What I hope is that if others have a similar feeling as I, it comes to light so that Steve/Devon finds out, and can address things to improve his customer satisfaction, and long-term have an (even more) sucessful business.
Is my opinion ok, ok, OK, or should I send it through the Corey (all feedback must be positive) filter before posting it to the Decware forum?
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