Blueone302
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Steve (the one feeling snubbed)
I understand that you feel as if you are being ignored? I too have an order on file that I would love to see moving quickly through the queue. But, whether I like it or not, these are unprecedented times. I knew the wait time when I ordered. I did ask to speak to Steve regarding some questions when I ordered. It took a few days, but he emailed an answer to my questions. At, the same time, my work involves dealing with people and their needs, both perceived and real, 24/7. That’s a lot of pressure. I’m willing to bet that Steve and his Decware team are feeling much the same pressure. And while I don’t get a thousand, I do get 100 or so daily. But I also get calls and texts about the ones I don’t answer. Some get lost and never come through, some get sent to spam or are quarantined. Some end up sitting in the other persons outbox.
The bottom line is that most of us are working through something, or dealing with something….. again unprecedented.
I’m not Steve, but if I were, order or not, I’m not sure I would want or need the business of someone who it appears struggles to both see and comprehend the big picture. Aside from 700+ orders on file, Decware likely receives just as many calls and queries regarding what to buy, what matches what I already have…. And can you add this or fix that? The list goes on. In other words, I’m not sure any of us can imagine or appreciate what they (Decware) are presently trying to sort through.
My suggestion would be to take a deep breath, a step back, maybe even consider an apology. When you get your Decware order, you’ll be glad you did.
Been There & Done That
J
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Decware ZMA w/ mods, Don Sachs Model 2 line stage, Decware: HR-1’s w/mods, Cambridge Audio CXN (V2), Cambridge Audio CXC CD Transport, Ice Age Audio: Cryo Copper Power Cords, Better Cables: Silver Serpent Interconnect Cables, Maple Shade Double Helix V2+ Spkr Wire
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