chapsjon
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How is the stylus making initial contact with the record? If you "drop" the arm/ stylus on the record it can be quite loud as cartridges are meant to read micro grooves in the record. By design, extremely small vibrations will make noise, meaning larger vibrations on the stylus can be very loud.
On some of my turntables I use the cue to drop the stylus and it will be relatively soft because it is a well adjusted hydraulic cue. On other turntables, I drop the tonearm/ stylus by hand because either the cue drops the tonearm too hard or it doesn't have a cue. It can take some practice to learn to drop the tonearm gently.
If all sounds normal during play, I would bet it is a matter of adjusting your tonearm drop rather than a problem with the cartridge. You may be able to adjust your cue, move the cue lever more slowly, or be more gentle in manual cueing.
The other consideration is that many turntable enthusiasts turn the volume down while cueing records because cartridges are so sensitive. In fact, my Accuphase has an attenuation button meant to be used for this purpose.
I recommend taking a little more time to acclimate to turntables, cartridges, and records before returning the cartridge. In my experience, loud noises occur if these are not handled gently while playing. Best of luck!
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LR:Mini Torii+Wright WPP100 phono, CSP2+SE84UFO, Pioneer Exclusive M4, Accuphase E-303,Graham Slee Jazz Club, Technics SL-1200MK3D Grace F-8 & Nagaoka MP-110, Yamaha NS-1000M, KEF Reference 101, Sony SS-5050 BR: SE84C+, ZP1 phono, Decware 945 JVC QL-7 Shure V15
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