I think that a lot of us who have purchased Decware products over the years have encountered the type of customer service that we wish all companies would offer, but I have to compliment Sarah and Steve for their latest example of grace:

I BOZO’d an order to have my older ZStage hot rodded, not knowing that the transformers used before 2019 could not be tube rectified. When Sarah called to tell me that, I decided to just pay them to ship it back, and order a new one down the road. Unfortunately, in the meantime, the tech had already installed the caps and bypass caps. I offered to pay for the upgrades, as the initial screwup was mine, but they couldn’t have been nicer, or more professional, or more generous about it. They basically split the difference with me, which was more than I would have expected.

So not only do they offer great products, but they go above and beyond for their customers. (Even when they BOZO).

Randy

+infinity

It is so refreshing to deal with a company that actually cares more about doing a good job and making customers happy than maximizing the dollars that can be extracted. Now, back to dealing with a problem with my insurance company...

My wife, who is from Pleasant Hill (about two hours away), would say:  “That is just how people from the Midwest (other than Chicago) were raised.”  Steve, DeVon, Sarah, Phil, Veronica and the whole Decware Team are really good people.  I hope I can meet them in person on our next family visit.

It helps to have an amazing and awesome customer base. You guys make it easy and are a great point of reference for the few occasions where the fit hits the shan. It is easy to remember why we do what we do with you all around!

Cheers to you all!