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SEND IT TO US! IF YOU NEED TO SEND ANYTHING TO DECWARE FOR SERVICE, INSPECTION OR MODIFICATION PLEASE PRINT THE FORM BELOW AND INCLUDE IT WITH YOUR ITEM. THIS RETURN AUTHORIZATION FORM MUST BE INCLUDED WITH YOUR ITEM. HAVING THE R. A. FORM INCLUDED WITH YOUR ITEM MAKES IT POSSIBLE TO GET IT TURNED AROUND FAST - USUALLY WITHIN 3 BUSINESS DAYS. WITHOUT THE FORM, THE AVERAGE TURN AROUND IS 2 WEEKS Download and print this:
REPAIRS If you have one of our electronic components that needs repair you're in good hands. The process is fast and effective. You might save yourself some time by calling us to try to trouble shoot by phone first. It is surprising how many times an amplifier (for example) will come back for service and have absolutely nothing wrong with it! Remember, first rule with tube gear is if you're having a problem, check the tubes. Failure rate of Decware amplifiers from year to year is less than 1 percent. MODIFICATIONS If you want custom modifications done to any of our products please call first and discuss it with us. Many things you read on the Web sound like good ideas but may not be ideal for your amp. We're not going to take your money making modifications to our products unless the modifications make sense. REVISIONS If you send a product in and there has been any revisions to it, they will be automatically applied at no cost even if you purchases it second hand. UPGRADES If there is a specific upgrade for your model that you would like implemented just fill out the RA form on this page and include it with your product. WARRANTY All Decware amplifiers come with a lifetime warranty to the original owner. If you purchased something used, we do not charge to go through it and test it out for you. If repairs are required the costs are always minimal.
DECWARE / High Fidelity Engineering Co. 75 S. Riverview Dr. East Peoria IL 61611 (309) 822 5255
Decware is a trademark of High Fidelity Engineering
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