W A R R A N T Y
& S E R V I C E
RETURN AUTHORIZATION FORM
We ask that you download and
print the form shown here and include it
with any repairs, upgrades or warranty
transfers.
DOWNLOAD
FORM HERE
Please contact us PRIOR to sending your
amplifier so we can help you troubleshoot
it to make sure the problem you're having
requires the amplifier or item to be
returned for repair.
DECWARE Amplifiers come with a FREE
LIFETIME WARRANTY
to the original
owner.
P O L
I C I E S
BUYING OR SELLING USED DECWARE AMPLIFIERS
If the original purchaser of the amplifier
sends it to Decware instead of sending it
to the buyer, Decware can check it out,
transfer the warranty, and professionally
ship it on to the buyer. This
guarantees the buyer that the amp is
certified and in perfect working condition
and will not be damaged in transit
(because we're expert packers).
TRANSFERRING THE LIFETIME WARRANTY
Cost of warranty transfer is $100
or 10%
of the models current price, whichever is
more. This does not include tubes. All
warranty transfer's will require a
complete set of factory tubes that
have been tested in the actual amplifier
prior to shipping it to the buyer.
If you are the seller, it is important to
understand that we are going to supply the
buyer with new tubes that have been tested
in the unit as part of the warranty
transfer. Therefor should you wish
to sell the buyer additional tubes,
perhaps the used tubes that were in the
amp when you sold it, etc., we request
that you ship them directly to the buyer.
As you know, shipping tubes vibrates them
aggressively and can cause damage, noise,
or reduced life. We do not want to
be a contributing factor or involved in
any way with handling of used tubes.
Our current tube prices can be found
here.
PURCHASING WARRANTIES
If you have acquired a Decware amplifier
somewhere on the used market you can send
it to us for re-certification where we
will make any necessary repairs and charge
you for them. At that point, if you
wish to purchase a warranty for it, the
same costs apply (as described
above). You will also be required at
that point to purchase a new factory tube
compliment that we test in your now
certified and warrantied Decware
amp.
SERVICE or REPAIR
If your amplifier requires service, the
first step is to e-mail or call us to
describe the problem. We can walk
you through some simple troubleshooting
steps to be sure the problem isn't
something simple like a tube, cable, or
connecting component.
If we can not solve the issue by phone or
e-mail, we will request that you send the
amplifier in for service where we will
test it and make any necessary
repairs. Turn around time on repairs
is typically 1 week not including
shipping.
Despite being familiar with the issues via
phone or e-mail, you MUST include the RA
form at the top of this page with a brief
description of the problem.
Our Contact Page can be found
here.
30 DAY TRIALS
All Decware amplifiers come with a 30 day
trial with a 10% restocking fee. IF
you should have a technical issue during
this trial period and have to send the
amplifier back to us for repair, we will
make the repair (usually the same day it
comes in) and reset your 30 day trial to
restart once you have received the working
amplifier.
OTHER
POLICIES
DEPOSITS: We
will charge a 10% NON-REFUNDABLE
deposit on all orders at the time of
sale. Balance due will be
billed when the order ships.
RETURNS: We will accept
returns on tangible items 30 days from
date of delivery less a 10% restock
fee and any damages to the item. You
are responsible for return shipping.
CANCELED ORDERS: Life
happens... if you have to cancel your
order no further billing will take
place.
CUSTOM ORDERS: If
you have configured your order with
custom options, the added cost of
those options may be billed at the
time of order and are non-refundable.
Custom options also VOID the 30 day
trial but DO carry the lifetime
warranty.
LEAD TIMES: All
amplifiers/speakers are built to
order. Our lead times
vary. We have a real-time
build sheet available that you
can check any time to see where you
are in the line-up and what your
present order status is.
You will be notified when your
order is ready to ship and updated
with a tracking number. Upon
receipt of your order you will have a
30 day trial period to make sure you
love it.
DIGITAL ORDERS: You will
receive an e-mail shortly with links
to your downloads.
PAYPAL: PayPal orders
that are placed online are charged in
full at the time of purchase. If
you want to use PayPal for an online
order but don't want to have the full
amount taken at once, simply select
pay by check in our shopping cart
instead of pay by PayPal. Then
write in the comments that you want to
be sent a PayPal invoice for the
deposit and we will manually take care
of it.
CHECK OR MONEY ORDER: If
choosing to pay by check or money
order, payment must be received within
10 business days or your order will be
canceled.
LIFETIME WARRANTIES
Decware warranties our tube products for
the lifetime of the original
owner/purchaser. This warranty covers
defects in materials or workmanship. It
does not include tubes, which carry their
own 90 day warranty. What the warranty
does not cover, are damages from shipping,
abuse, miss use. Modifications or repairs
made by anyone other than Decware will
void the warranty. Shipping is not
covered under warranty.
ORDER CHANGES
With our post Covid19 wait
times, you will have a lot of time to
second guess your order. That's OK, it can
be changed without loosing your place in
line, however if you add additional items,
like amplifiers, they will be added to the
beginning of the list so that people who
are on the list behind you are not forced
to wait longer for their amplifiers.
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